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How to Ensure Your Product Roadmap Embraces Facts, Not Fallacy

Thu, 20 Sep 2018 13:49:50 -0500

Pinning your hopes on a killer feature to save your product means your roadmap has lost its way or maybe wasn't on the right path from the get-go.

Measuring Information Governance Success

Thu, 20 Sep 2018 11:45:07 -0500

Information governance policies often end up ignored or circumvented. By measuring specific factors, you can ensure they are being followed.

Democratization of AI Development Is Beginning

Thu, 20 Sep 2018 10:02:17 -0500

For AI to appeal to a wider constituency, it will need to become more like other parts of IT software systems.

What's the Difference Between a CRM and a CDP? And Why You Should Care

Thu, 20 Sep 2018 09:13:22 -0500

While CDP and CRM technologies do have some overlap, they are designed for different departments and perform different functions. Here is what you need to know.

Understanding The Difference Between Employee Experience And Engagement

Thu, 20 Sep 2018 07:11:14 -0500

We asked experts and practitioners to discuss the subtle differences between employee experience and engagement and where companies go wrong.

How Resource Management Works in an Agile Environment

Wed, 19 Sep 2018 12:39:45 -0500

Resource management can get tricky in an agile environment, but good resource management fundamentals still apply.

Enhance Your Employee Experience: A Collaborative Approach

Wed, 19 Sep 2018 11:17:42 -0500

Delivering an excellent employee experience starts from the day you hire a new person and changes as their tenure continues.

How Cultural Differences Impact Customer Experience

Wed, 19 Sep 2018 10:52:42 -0500

Cultural contexts can make or break your customer experience.

8 Tips to Better Influencer Marketing Programs

Wed, 19 Sep 2018 09:35:53 -0500

What does it take to have a successful influencer marketing campaign? We asked Marketers to share tactics and strategies to help avoid the common pitfalls.

How To Make Meeting Rooms The Heart of Your Digital Workplace

Wed, 19 Sep 2018 08:48:27 -0500

In today's modern workplace, with on-site and remote workers, meeting rooms need to be at the heart of your digital workplace.

Trusting Watson: Will IBM's Artificial Intelligence Moves Repair Bad PR?

Wed, 19 Sep 2018 07:32:35 -0500

IBM is making real progress in artificial intelligence — but you wouldn't know it based on much of the surrounding publicity.

James McDermott: 'Digital Marketing Is at a Crossroads'

Tue, 18 Sep 2018 13:10:57 -0500

Lytics CEO James McDermott shares his thoughts on personalization, automation and the state of customer experience in our latest DX Leaders profile.

Does It Matter Which Customer Experience Metric You Choose?

Tue, 18 Sep 2018 11:47:32 -0500

When it comes to measuring customer experience, you've got options. But what matters at the end of the day is how you use that information.

Digital Transformation Is an Ongoing Process

Tue, 18 Sep 2018 11:05:54 -0500

Approaching digital transformation as a one and done initiative will thwart all of your efforts from the get-go.

Office 365 Planner: An Unsung Gem in Collaborative Task Management

Tue, 18 Sep 2018 09:48:49 -0500

Microsoft Planner offers Trello-like task management with integrations to the broader Office 365 capabilities.

The Challenges of Delivering Personalized Customer Experiences

Tue, 18 Sep 2018 09:46:56 -0500

We asked marketers what they're biggest challenges are when creating personalized customer experiences. Their answers may surprise you.

Should CIOs Consider AWS Alternatives?

Tue, 18 Sep 2018 09:11:57 -0500

We asked experts about AWS, to find out the good, the bad and why your organization may want to consider alternatives.

The Next Step for Enterprise UX: Cross-Application Usability

Mon, 17 Sep 2018 13:07:13 -0500

We've come a long way when it comes to enterprise user experience — but not far enough.

Don’t Wait for the Innovation Lottery: A Deliberate Approach to Ideation

Mon, 17 Sep 2018 12:20:55 -0500

Innovative ideas rarely arise while performing day to day work. Taking a more deliberate approach increases the likelihood they will.

Watch These 4 Areas to Ensure Your Customer Experience Is Improving

Mon, 17 Sep 2018 09:44:17 -0500

If your customer experience model stays the same year after year, you've got a problem.