Support PortalThe Support Portal provides a centralized location for customers and partners to access self-service resources, submit support tickets and manage all aspects of their account(s).
Free Support ResourcesCustomers can find free solutions to common issues via the knowledge base, online help, community forums, white papers and other resources.
Search the knowledge base
View the online help
Visit the community forums
Frequently Asked Questions
Choosing a Support OptionSepCity offers several free resources to help customers resolve common issues. In addition, customers that have purchased or upgraded licenses may have support incidents available. Individual support incidents or support packages are also available for purchase.
Paid SupportEach new product purchase includes two email support incidents at no additional charge and each upgrade protection renewal or reinstatement includes a complimentary email support incident.