PRODUCT SUPPORT

SEP City Portal / CMS Software Support Page

Support Portal

The Support Portal provides a centralized location for customers and partners to access self-service resources, submit support tickets and manage all aspects of their account(s).

Free Support Resources

Customers can find free solutions to common issues via the knowledge base, online help, community forums, white papers and other resources.

Search the knowledge base
View the online help
Visit the community forums
Frequently Asked Questions

Choosing a Support Option

SepCity offers several free resources to help customers resolve common issues. In addition, customers that have purchased or upgraded licenses may have support incidents available. Individual support incidents or support packages are also available for purchase.

Paid Support

Each new product purchase includes two email support incidents at no additional charge and each upgrade protection renewal or reinstatement includes a complimentary email support incident.

Individual Support Incidents		Buy Now
Email	Resolve an incident via email	$40
Phone	Resolve an incident via email and phone	$60
Installs & Upgrades	Assistance installing or upgrading software versions	$149