Live Support/Sales

SEP City Guarantee

At SepCity we care about our clients' concerns and satisfaction. To address these issues, all of our products and services are backed the following guarantees.

99.9% Uptime Guarantee

Guarantee Coverage

This 99.9% uptime guarantee applies to any SepCity client in good financial standing at the time of a service outage.

Service Level Agreement

SepCity endeavors to have the content of your web site available for http access by any party in the world 99.9% of the time. Network downtime is defined as 100% packet loss from SepCity to its backbone providers. Downtime is measured after notification of network failure via SepCity’s online support request form. If the support request form itself is unreachable, the request must be submit by calling the SepCity Support Center. Your account representative will determine the end of the downtime by a traceroute to the customer's machine from outside the SepCity network.

Account Credits

In the event that your web site is not available for more than 99.9% in your current billing period, SepCity will credit the following billing month's fees as follows. Credits shall be as calculated below and as measured 24 hours a day in a calendar month (30 days), with the maximum credit not to exceed thirty (30) percent of the monthly service charge for the affected billing period.

In order for you to receive a credit on your account, you must request such credit within seven (7) days after you experienced the down time. You must request credit by sending an electronic mail message to billing@sepcity.com. For security, the body of this message must contain your account number, the dates and times of the unavailability of your website, ticket number, and other customer identification requested by SepCity. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage.

Restrictions

Credits shall not be provided to you in the event that you have any outage resulting from
1. Scheduled maintenance as posted from time to time at SepCity, (usually during Midnight on Sundays)
2. Your behavior or the performance or failure of your equipment, facilities or applications.
3. Circumstances beyond SepCity’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance.
4. Unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration / transfer.
5. Failure of third party software or hardware
6. Inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site.
7. Outages elsewhere on the Internet that is beyond our control. SepCity is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it.
8. A client breaking any item in SepCity’s "Terms of conditions of use policy" causing a machine to fail as a result.

Price Freeze Guarantee

Price Freeze guarantees for as long as you are a continuous client, in good financial standing, and you keep renewing your contract for web hosting service, you will be locked into todays web hosting rates. If your web hosting package gets upgraded, we will add these upgrades to your services free of charge. This guarantee applies to all SepCity shared web hosting accounts, and reseller plans.

Privacy Guarantee

At SepCity, your privacy is a top priority. Please review the following Privacy Policies.

Information Collection and Use SepCity, Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. SepCity, Inc. collects information from our users at several different points on our website in order to process orders and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as credit card. SepCity, Inc. also requires you to submit a password of your choice for future access to your information. Your password is to remain confidential and you should not share this information with anyone.

Order

In order to process your orders using this website, a user must first complete the order form. During registration a user is required to give their contact information, which include name, e-mail, telephone number and physical address. This information is used to contact the user about the services on our site such as sending automated network status updates. Most of the information collected in the registration process will be used to process orders.

In the order process, a user must provide additional financial information such as credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user. We do not share your personal and financial information with any third parties. The only exception is when processing your credit card information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See Security paragraph for more details on security measures and procedures.

Cookies

With respect to cookies, we use cookies to customize Web page content based on visitors' browser type or other information that the visitor sends. If a user rejects the cookie, they may still use our site. We do not share any information with any third party sites. Cookies are used strictly for the purpose of enhancing your personal experience with our site.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We do not distribute or share IP information with any third parties.

Choice/Opt-out

SepCity, Inc. does not use customer’s information for contact other than SepCity, Inc. pertinent business.

SepCity, Inc. does not share our customer’s personal information with any outside parties.

However, for customers who wish to opt-out or be removed from SepCity, Inc. special offers and related news, SepCity, Inc. provides several methods to accomplish this request. They may send us a email to support@sepcity.com with a request to be removed from our list. Also, they may use the link provided with all communications to automatically unsubscribe.